FAQ « Kundenbetreuung

Kundenbetreuung

Dieser Abschnitt beantwortet kundenspezifische Fragen zu unseren Produkten oder Dienstleistungen. Klicken Sie auf die unten stehenden Themen, um die Antwort auf Ihre Frage zu finden, oder lassen Sie sich von einem unserer Kundenservice-Mitarbeiter persönlich beraten.

How do I view the status of my current order?

The order status page in your account will (hopefully) answer your questions. Be aware that you need to be logged in with the account from which you placed the order.

Please click here to view the status of your order(s).
We might ask for your login details. Please make sure you have them ready.

What is the status of my current payment?

The order status page in your account will (hopefully) answer all your payment questions. Be aware that you need to be logged in with the account from which you placed the order.

Please click here to view the status of your payment.
We might ask for your login details. Please make sure you have them ready.

What is the shipping status of my current order?

The order status page in your account will (hopefully) answer all your shipping questions. Be aware that you need to be logged in with the account from which you placed the order and that after shipment of your order we cannot provide you with exact information on delivery times.

Please click here to view the shipping status of your order(s).
We might ask for your login details. Please make sure you have them ready.

Germination Complaints

We firmly believe in the quality of our products and we regularly test the germination rates of all cannabis seeds sold on our website. Most of the time, 90 to 100% of tested seeds germinate. If a line of seeds displays a below-standard germination rate (75%), that line is removed and replaced.

However, since all cannabis seeds are living material, we cannot offer guarantees on germination rates. We can assure you that all our seeds are viable as well as correctly stored and handled while until shipment, but post point-of-sale there are too many factors that are beyond our control.

If you still feel that the germination rate of the seeds you purchased does not live up to our high standards please fill out the germination complaint form.

Please click here for the germination complaint form. We might ask for your login details. Please make sure you have them ready.

Gender Questions

Normally cannabis has a male/female distribution of about 50/50. Feminized seeds should produce 100% female plants.

However, since all cannabis seeds are living material, we cannot offer guarantees here. We regularly test all cannabis seeds sold on our website. If a line of seeds somehow displays unsatisfactory results that line is removed and replaced.

If you are not satisfied with the results of your seeds we invite you to contact us using the gender questionnaire.

Please click here for the gender questionnaire. We might ask for your login details. Please make sure you have them ready.

Other Products

If you have any complaints or questions about any of the other products sold on this website you can of course also contact us. We will do our utmost to help you solve your problem in a satisfactory manner.

Please click here for the other products complaint form. We might ask for your login details. Please make sure you have them ready.

Contact Details

If you feel your question hasn't been properly answered in our FAQ section or you want to contact us for another reason then any of the above we invite you to give us a call and talk personally to one of our customer service representatives.

Tel: +31 (0)20 626 29 88
Fax: +31 (0)20 428 41 10
SSB Holland
KvK: 24161430
P.O. box 10952
1001 EZ Amsterdam
The Netherlands
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